Job Location Canada-Ontario-Fraserville
Job Stream Cage Operations
Site Location Shorelines Casino Thousand Islands
Job Type Contract, Full-Time Contract Duration1 month
Number of Positions 1
Posting Date 17-Mar-2022
Expiry Date 23-Mar-2022
Travel Required Not Required
Educational Requirements N/A
Languages Required English
Job Description
OPERATIONS SUPERVISOR - Full time - Secondment
SHORELINES SLOTS AT KAWARTHA DOWNS
KAW-OPS-001-2022
Team up with the industry's best and provide great guest experiences at Shorelines Slots at Kawartha Downs!
This position is responsible for assisting, as required, with the planning and directing of site operations within the scope of Cage, Slots and Guest Services along with the overall leadership of these departments under the general supervision of the Manager, Operations. Their primary role is to provide authorization and immediate leadership to staff operating in Cage, Slots and Guest Services roles on a shift to shift basis. Supervisor, Operations ensures adherence to all policies and procedures; identifies implements and recommends improvements to increase operational effectiveness and compliance to enhance the guest experience and provides a safe work environment for all team members. Supervisor, Operations ensures compliance of designated departments with policy and procedure, legislation, health and safety, and other statutory regulations and programs including the AGCO.
Primary Responsibilities
- Helps create an engaged work environment by choosing positivity and fun, recognizing excellent performance and by caring about and supporting our team members every day;
- Responsible for overseeing the Cage, Slots and Guest Services department and any applicable sign offs within this scope, during their shift
- Provides leadership, direction, mentoring and performance management to the Cage, Slots and Guest Services departments or as assigned in the absence of an Operations Manager, while providing continuous coaching for success to achieve high performance
- Assists in the implementation of the departmental strategic plans
- Assists with de-escalating and addressing guest concerns.
- Monitors and analyzes team member productivity, work skills and behaviours
- Develops and cultivates strong working relationships with all stakeholders: guests, management, team members and Regulators
- Liaises and communicates effectively with all appropriate operational departments
- Reporting irregularities and suspicious activities - financial or otherwise; reviewing and preparing incident reports
- Ensures compliance of designated departments with policy and procedure, legislation, health and safety and other statutory regulations and programs including the AGCO
- Anticipates operational and service issues before they escalate, trouble-shoots and resolves guest concerns before they become complaints
- Administers the Collective Agreement and grievance discussions (where applicable)
- Performs other duties as assigned or directed
Education and Qualification Requirements
- Minimum 2 years of experience in gaming/ casino management;
- Experience working in various departments within gaming an asset
- Post-Secondary education in Business or Operations Management or suitable combination of education and experience.
- Proven leadership skills and the ability to train and develop team members.
- Ability to exceed internal and external guest expectations through timely, effective and service oriented communication.
- A willingness to learn, develop and achieve new skills for personal and professional development.
- Computer proficiency in MS Office
- The ability to obtain and maintain registration as a Category 1 Gaming Assistant with AGCO
- Ability to obtain SmartServe
Since the fun never stops at Shorelines, candidates must be ready and willing to work a flexible schedule, including evenings, weekends, holidays and overnights, based on business needs.
Application Process: Qualified candidates are welcome to apply by submitting their resume and cover letter directly to Human Resources at [Link available when viewing the job] by the deadline of 5pm March 23rd, 2022. Thank you for your application and best of luck!
Great Canadian Gaming Corporation is committed to diversity, equity and inclusion and we welcome all qualified applicants to apply to join our team of unique contributors. We accommodate people with disabilities throughout the recruitment and selection process and applicants are encouraged to advise Human Resources in advance if an accommodation is required. We thank all applicants for their interest and will contact those qualified to continue in the recruitment process.