Our client has an immediate opening to fill a Help Desk Analyst position.
The Opportunity:
To gain extensive work experience with one of Canada's top banks!
Duration: 6 Months
Location: Mississauga / Hybrid
Hours: 9am-5pm (7.5 hours/ day)
Daily Responsibilities:
• Provide response to customer questions received via telephone calls, callbacks, emails, and help desk requests.
• Provide technical and production support for client products and services, including incident identification, recording, classification, initial support, investigation and diagnosis, resolution and recovery, incident closure, ownership, tracking, monitoring and communication, to ensure service levels are maintained.
• Assist customers in trouble shooting and resolving issues during deployment and ongoing use of products & services, effectively diagnosing and working through complex problems with a high level of accuracy and with a focus on providing exceptional customer service.
• Promote positive customer relations by consistently providing exceptional customer service and fostering trust and confidence by taking ownership of support issues, providing friendly and accurate resolutions, and diligently searching for solutions when the answer is unknown
Must Have Skills:
• 1-2 years of experience in a similar call center/customer service role fielding similar, user-based issues, including:
o Customer's inability to sign into their accounts
o Resetting user passwords
o Tracking payments that have not parsed through
o Customer's inability to locate the website/navigate the proper channels
• Microsoft Office Suite, particularly Outlook
• Experience using Internet Explorer within a Windows 10 OS
Company:TekstaffLocation:Mississauga ON CAJob Types:ContractPost Date:March 8, 2022Valid Through:April 7, 2022