Requisition # 2374669
Job Location Canada-Ontario-Port Perry
Job Stream Rooms Division (Front Office / Bell / Door / Reservations)
Site Location Great Blue Heron Casino
Job Type Permanent, Full-Time
Number of Positions 1
Posting Date 21-Mar-2022
Expiry Date 20-Apr-2022
Travel Required Not Required
Educational Requirements College Diploma
Languages Required English
Job Description
Under the direction of the Director, Hotel Operations, this position is responsible for the overall operation of the hotel, including housekeeping, Front Desk, Sales and Reservation. This role is influential and impactful in the success of the hotel. You will be active in driving and upholding brand standards in the Front of House and Heart of House departments within the Hotel.
Key Accountabilities:
- Managing Team Members to ensure they have superior guidance and resources to achieve objectives and ensures compliance with health and safety and other statutory regulations;
- Monitoring staffing levels to ensure guest service, operational needs and financial objectives are met;
- Maximizing the financial performance of the Hotel and monitor compliance with standards and procedures. Accomplishes human resource objectives by recruiting, selecting, orientating, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; enforcing policies and procedures;
- Achieving guest services operational objectives with vision, strategic plans, and action plan;
- Guest satisfaction focused; identifying trends, bringing solutions, and implementing change;
- Maintaining guest confidence by delivering inspiring service levels;
- Maintaining a safe, secure, and healthy environment as set by resort standards;
- Ensures all Team Members have proper supplies, equipment and uniforms;
- Establish and maintain scheduling procedures as per business requirements and the collective bargaining agreement;
- Ensures that monthly financial outlooks and results for the Hotel are accurate; maintains divisional efficiency/productivity and maximization of revenues and effective cost control;
- Develops the annual Hotel expense & labor budget from a cost, productivity, and efficiency perspective; involved in the development and execution of hotel wide strategic planning;
- Actively participates in the revenue management process ensuring Rooms revenues & incremental revenue opportunities are maximized in order to achieve financial success; develops strategic plans to maximize suggestive selling opportunities at the Front Desk department;
- Maintains effective labour relations and ensures adherence to the collective bargaining agreements;
- Performs regular hotel room inspections to ensure the consistent quality of room preparation and effectiveness of existing system;
- Oversees inventory, purchasing, disbursement and cost control within Hotel;
- Liaises and communicates effectively with all appropriate operational departments;
- Develops and cultivates strong working relationships with all stakeholders;
- Ensures Team Members' annual training is completed successfully;
- Responsible for the overall cleanliness of the Hotel; working directly with appropriate vendors; and
- Performs other duties as assigned or directed.
Education and Qualification Requirements:
- Post-Secondary hospitality or hotel education or suitable combination of education and experience;
- Minimum 5 years Rooms division management experience, preferably in the service sector;
- Ability to lead and mentor a team within a unionized environment;
- WHMIS and additional certification as needed; and
- Direct experience in Housekeeping and Front Office operations;
- Excellent communication skills with second language proficiency, a plus;
- Superior problem solving abilities;
- Highly organized, goal and results orientated individual with strong analytical skills;
- Proven record of accomplishment of developing others to move on to positions of greater responsibility;
- Computer literacy in MS Office (Word, Excel, Outlook), Opera software an asset.
Company:Great Canadian Gaming CorporationLocation:Ontario - CAJob Types:Full TimePost Date:March 21, 2022Valid Through:April 20, 2022